Valour products are crafted using premium-grade materials selected for durability, comfort, and refinement. Each item undergoes quality control to ensure it meets our standards before reaching you. Full material details are listed on each product page.

Each product listing includes a detailed size guide with measurements in centimetres. We recommend measuring yourself and comparing against our chart before ordering. If you are unsure, our team is happy to advise — simply reach out before purchasing.

We are deeply committed to responsible sourcing and ethical production. Our products are designed and prepared in Egypt, and we work with suppliers who share our values of quality and integrity. We believe in transparency at every step of the process.

Care instructions are included with every product and listed on the product page. In general, we recommend gentle washing, avoiding harsh chemicals, and storing items properly to preserve their quality. Following these guidelines will significantly extend the life of your purchase.

Select items are restocked periodically, while others are released as limited editions and may not return. To be notified when a specific product becomes available again, contact us and we will add you to the waitlist for that item.

We photograph our products under natural and studio lighting to capture colour as accurately as possible. However, slight variations may occur depending on your device’s screen calibration. If you have concerns about a specific colour, feel free to contact us for clarification.

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and with all original packaging intact. Items that show signs of use or damage may not be eligible for a return.

To begin the process, contact us at kareemmoo80@gmail.com with your order number and reason for return. Our team will guide you through the next steps and arrange collection or drop-off as needed.

Yes, exchanges are available subject to stock availability. If the size or colour you need is in stock, we will process the exchange once we receive the original item. Please contact us as soon as possible to reserve the replacement.

If the return is due to a defect, damage, or our error, we will cover all return shipping costs. For returns due to a change of mind or sizing preference, the customer is responsible for return shipping fees.

Once we receive and inspect the returned item, refunds are processed within 5 to 7 business days. The refund will be issued via the same payment method used during the original purchase.

For hygiene and quality reasons, certain product categories — including personalised or customised items and items marked as final sale — are not eligible for return. These exceptions are clearly noted on the respective product pages.

We accept a range of payment options including cash on delivery, bank transfer, Vodafone Cash, and online card payments. All available methods are displayed at checkout so you can choose what is most convenient for you.

Absolutely. Our website uses SSL encryption and secure payment gateways to protect your financial information at every step. We do not store card details on our servers, ensuring your data remains private and safe.

Order modifications or cancellations are possible within 24 hours of placing the order, provided it has not yet been dispatched. Contact us immediately via phone or email to request a change, and we will do our best to accommodate you.

Yes. Upon successful payment, an order confirmation will be sent to your registered email address with a full summary of your purchase, including items, quantities, and total amount. A formal invoice can be requested if required.

We are currently exploring instalment payment options to make our products more accessible. At this time, please contact us directly if you wish to discuss a flexible payment arrangement for larger orders, and we will do our best to assist.

If you notice a discrepancy in your charge, please contact us immediately at kareemmoo80@gmail.com with your order number and a screenshot of the transaction. We will review and resolve the matter promptly.